Tomtom traffic subscriptions - a warning

A few months ago I activated the traffic subscription on our TomTom with the intention of cancelling it after a month. The reason being is I wanted it for a holiday but day to day it isn't worth it.

I have been trying to cancel it since June 23rd and today (September 20th) still don't appear to have suceeded in doing so.

Firstly when I cancelled it they have in their T&C's the right to charge one more subscription. So cancelling on June 23rd would mean I would pay the July 17th payment and be done. However they proceeded to charge me on the 17th August. So I asked them to sort this and they replied that their T&C's allow them to do this quoting the following

a) Subscriptions will be entered into for an indefinite period of time, unless TomTom and you have agreed on a fixed period of time. b) If your Subscription is for an indefinite period of time, either you or TomTom may terminate your Subscription by taking a notice period into account of 30 days (your notice to be sent: by e-mail via http://www.tomtom.com/support). This notice period starts on the first collection date after receipt of your notice of termination by TomTom. If your Subscription is for a fixed period of time, it will automatically end upon expiration of such period of time. c) TomTom reserves the right to change the prices for or the terms and conditions applicable to your Subscription, subject to giving you reasonable prior notice thereof (either via email, the TomTom website or otherwise). If such change will result in higher prices or otherwise works towards your disadvantage (but not in case the higher prices result from higher government levies or taxes), you may terminate your Subscription prior to and against the date such change comes into effect by sending an e-mail via http://www.tomtom.com/support. d) TomTom may terminate your Subscription or a separate service within bundled Services by providing at least 30 days prior notice if TomTom decides to discontinue offering such Subscription or such separate service respectively. e) TomTom may terminate your Subscription with immediate effect without notice of default being required if (i) you fail to comply with any material term of these Terms and Conditions which shall be understood to include clauses 6 and 9 or (ii) collection through the Payment Service for Subscriptions should fail after a second attempt. f) Upon termination of your Subscription, your License as detailed in clause 6 will terminate simultaneously.


I have read this several times and I fail to see anywhere in here that lets them charge for 2 full months on cancelling so several emails later I was getting nowhere so ended up disputing the transaction via my card company. However they did assure me the August payment would be the last.

Then (surprise surprise) I see they have charged me on the 17th September. This is getting ridiculous. This time I am pleased to see their support have acknowledge it is a problem (they have raised it to 2nd line!!!) rather than attempting to pretend their T&C's let them do it.

I am still awaiting a response - but in the meantime I thought moan about it on the web and warn people not to pay for Tom Tom traffic subscriptions. My parents have a garmin with free traffic and find it just as useful (I know the data isn't as detailed but it seems to work). I have been a fan of tom tom for years but following this I think I will buy a Garmin when the tom tom breaks.